How to Set KEY PERFORMANCE INDICATORS (KPI)

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For years organizations have misleaded and misused the focus, adaptability, innovation & profitability in seeking KPIs.  Effective organization change is heavily reliant on creating appropriate people practices as the centerpiece of a new workplace culture.  In this way, the introduction of KPIs must support and extend the idea of a cooperative partnership amongst the employees, union, management, suppliers, customers and communities in which the organization operates.

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